Privacy Policy
Madarna Travel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.madarna.com and our travel services.
Information We Collect
We collect the following types of information:
Personal Information
- Contact Details: Name, email address, phone number, residential address
- Travel Documentation: Passport details, visa information, date of birth, nationality
- Payment Information: Credit/debit card details, billing address (processed securely via our payment partners)
- Travel Preferences: Destination interests, special requirements, dietary restrictions, seating preferences
Automatically Collected Information
- Technical Data: IP address, browser type, device information, cookies
- Usage Data: Pages visited, booking flows, search queries, interaction with our website
How We Use Your Information
We use your personal information to:
- Process and manage travel bookings (flights, hotels, packages, visas)
- Provide personalized travel recommendations and quotes
- Communicate booking confirmations, itinerary changes, and travel updates
- Process payments and prevent fraudulent transactions
- Comply with legal obligations and travel industry regulations
- Improve our website and services through analytics
- Send marketing communications (with your consent)
Legal Basis for Processing
- Contractual necessity: To fulfill your travel bookings
- Legal compliance: To meet travel industry and government requirements
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications and special category data
International Data Transfers
Your personal information may be transferred to countries outside your residence for:
- Flight and hotel bookings in your destination countries
- Visa processing with foreign embassies and consulates
- Service providers located globally
We ensure appropriate safeguards are in place for these transfers.
Data Security
We implement appropriate security measures including:
- SSL encryption for all data transmissions
- Secure payment processing (PCI DSS compliant)
- Limited access to personal information on a need-to-know basis
- Regular security assessments and monitoring
Data Retention
We retain your personal information for:
- Active bookings: Until travel completion + 7 years for legal and tax purposes
- Marketing lists: Until you unsubscribe or request deletion
- Legal requirements: As mandated by travel industry regulations
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete data
- Delete your personal information (where applicable)
- Object to or restrict certain processing
- Withdraw consent for marketing communications
- Data portability for your travel history
To exercise your rights, please see Contact Us.
Third-Party Links
Our website may contain links to travel suppliers, visa services, and other third parties. This Privacy Policy does not apply to their practices.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy. The updated version will be indicated by the “Last Updated” date at the top.
Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Madarna Travel Email: contact@madarna.com Phone: +971-55-718-8682 Address: Al Kazim Building 1st Floor 104 – Al Garhoud – Dubai – United Arab Emirates